Blackhawk's site design now reflects the open and trusting relationship they have with their customers. Their website now reflects how approachable their staff and their business are both over the phone and in person. The simple and direct layout of the design attains Blackhawk's main objective of making sure their customer has a clean, clear, and direct path to easily making a loan payment online with the least amount of clicks.

Blackhawk's online payment process now allows their customers to make an immediate payment to their account any time of the day, at their convenience, without having to physically drop a check in the mail or speak with a Blackhawk representative over the phone. This very simple addition to their website tremendously reduces the time that Blackhawk staff spend on the phone with their customers who typically relied on transactions over the phone.